See Loading Single Sheets for instructions on loading single-sheet paper. Single-sheet paper is not loaded properly. Move the paper (and the edge guides) a little to the left or right. The paper on the paper guide is positioned too far to the left or right for the printer to detect that it is there. Set the paper release lever to the single-sheet position. The paper release lever is set to a tractor position. (See Switching to printing on single sheets for more information.) Set the paper release lever to the single-sheet position and insert a new sheet. Press the Load/Eject button to feed the continuous paper back to the standby position. The printer does not load single-sheet paper or does not feed it properly. Turn off the printer, and make sure the power cord is firmly plugged into the electrical outlet and the printer, if necessary. The power cord is not properly plugged into the electrical outlet or your printer. The printer does not work and the control panel lights are off even when you turn on the printer. If the voltages do not match, unplug the printer immediately and contact your dealer.ĭo not reconnect the power cord to an electrical outlet that has the wrong voltage for your printer. The printer's voltage rating does not match the voltage of your electrical outlet.Ĭheck the printer and the outlet voltage ratings. The control panel lights come on briefly, but then go off and stay off. To clear a paper jam, see Clearing Paper Jams. To pinpoint communication problems, experienced users may want to use the printer's hex dump mode described in Printing Hex Dump. See Printing a Self Test for instructions on printing a self test. You can also use the self test to determine whether the printer or the computer is causing the problem. Use the information in this section to find the source of and solution to printer problems that occur.ĭetermine the type of problem that occurred, and see the appropriate section below:
Most problems you may encounter while operating your printer have simple solutions.
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